Find Research outputs

Search results

• 2021

  Information Search and Product Returns Across Mobile and Traditional Online Channels

  Zhang, Y. (First Author), Voorhees, C. M. (Participant Author), Lin, C. (Participant Author), Chiang, J. (Participant Author), Hult, G. T. M. (Participant Author) & Calantone, R. J. (Participant Author), 2021, In: Journal of Retailing.

  Research output: Contribution to journal › Journal

  • Return 100%
  • Search 44%
  • Customers 33%
  • Customer 33%
  • Category 33%
  9 Citations (Web of Science)

  

  • Citations
    • Citation Indexes: 16
  • Captures
    • Readers: 94
  • Mentions
    • News Mentions: 2

  see details

  
• 2014

  Contrasting the Drivers of Switching Intent and Switching Behavior in Contractual Service Settings

  Wirtz, J. (First Author), Chiang, J. (Participant Author), Malhotra, N. (Participant Author) & Xiao, P. (Participant Author), 2014, In: Journal of Retailing. 90, 4, p. 463-480

  Research output: Contribution to journal › Journal

  • Intention 100%
  • Switching Behaviour 100%
  • Construal 20%
  • Research 20%
  • Marketing Management 20%
  45 Citations (Web of Science)

  

  • Citations
    • Citation Indexes: 76
  • Captures
    • Readers: 245

  see details
• 2012

  Determining Consumers' Discount Rates with Field Studies

  Yao, S. (First Author), Chiang, J. (Participant Author), Mela, C. F. (Participant Author) & Chen, Y. (Participant Author), 2012, In: Journal of Marketing Research. 49, 6, p. 822-841

  Research output: Contribution to journal › Journal

  • Discount Rate 100%
  • Pricing 33%
  • Profits 25%
  • Profit 25%
  • Utility 25%
  45 Citations (Web of Science)

  

  • Citations
    • Citation Indexes: 70
    • Policy Citations: 6
  • Captures
    • Readers: 117
  • Social Media
    • Shares, Likes & Comments: 625

  see details