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• 2023

  Putting customer service at risk: Why and when family ostracism relates to customer-oriented behaviors

  Rahaman, H. M. S. (First Author), Kwan, H. K. (Participant Author), Babalola, M. T. (Participant Author) & Chen, H. (Participant Author), 1 Feb 2023, In: International Journal of Hospitality Management. 109

  Research output: Contribution to journal › Journal

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  • Behavior 100%
  • Harmonious Passion 40%
  • Self-Determination Theory 40%
  • Social Skill 40%
  • Customer-Orientation 40%
  139 Downloads (Pure)

  

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