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2024
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
Liu, X., Wu, L.-Z., Ye, Y. & Kwan, H. K., Apr 2024, In: International Journal of Hospitality Management. 118, p. 103667 10 p.Research output: Contribution to journal › Journal
Open AccessFile -
Desperate Times Call for Desperate Measures: The Impact of Job Insecurity on Workplace Cheating Behavior
Ye, Y., Liu, X., Wu, L.-Z., Cheng, X.-M. & Kwan, H. K., 21 Oct 2024, In: Journal of Business Ethics. 15 p.Research output: Contribution to journal › Journal
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From Deception to Rejection: Unraveling the Impact of Workplace Cheating Behavior on Coworker Ostracism
Kwan, H. K., Ye, Y., Wu, L.-Z. & Liu, X., 27 Nov 2024, In: Journal of Business Ethics. 17 p.Research output: Contribution to journal › Journal
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2023
Why do they slack off in teamwork? Understanding frontline hospitality employees? social loafing when faced with exploitative leadership
Ye, Y. (First Author), Chen, M. (Participant Author), Wu, L. (Participant Author) & Kwan, H., Feb 2023, In: International Journal of Hospitality Management. 109, 10 p., 103420.Research output: Contribution to journal › Journal
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2022
The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective
Sun, Z. (First Author), Wu, L.-Z. (Participant Author), Ye, Y. (Participant Author) & Kwan, H. K. (Participant Author), 2022, In: International Journal of Contemporary Hospitality Management.Research output: Contribution to journal › Journal
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2021
The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective
Wu, L. (First Author), Sun, Z. (Participant Author), Ye, Y. (Participant Author), Kwan, H. & Yang, M. (Participant Author), Jul 2021, In: International Journal of Hospitality Management. 96, 10 p., 102954.Research output: Contribution to journal › Journal
Open Access
