Customer Satisfaction and the Consumption Function

Bala Ramasamy; Matthew Yeung

doi:10.1155/2010/202014

Customer Satisfaction and the Consumption Function

Bala Ramasamy (First Author), Matthew Yeung (Participant Author)

Economics

Research output: Contribution to journal › Journal

Abstract

This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for.

Original language	English
Pages (from-to)	1-5
Journal	Economics Research International
Volume	2010
DOIs	https://doi.org/10.1155/2010/202014
Publication status	Published - 2010

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Customer Satisfaction and the Consumption Function

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