Deployment Strategies for Service Innovation

Qiang Wang (First Author), Xiande Zhao (Participant Author), Chris Voss (Participant Author)

Research output: Contribution to journalJournal

4 Citations (Web of Science)


In large organizations, local use of innovations is not enough; extracting the full use of the innovation requires deployment across the organization. The purpose of this paper is to explore strategies for the deployment of service innovations and factors influencing success. We adopt an inductive theory-building approach with a longitudinal embedded case study of ten successful service innovations. We find two deployment strategies: required adoption, in which subsidiaries are required to adopt innovations, and voluntary adoption, in which adoption is not compulsoryinnovations are showcased, but the adoption decision is left to the subsidiaries. We have investigated the factors influencing deployment, including the decentralized nature of service innovation, fit with the internal and external context, extrinsic and intrinsic motivations, and handovers. Based on analyses of case evidence, we put forward research propositions accordingly. This study provides managerial guidance for multidivisional organizations to extract full value from service innovations. Although some results may be particular to the Chinese context, research in other contexts can broaden the generalizability of the findings.
Original languageEnglish
Pages (from-to)514-528
JournalIEEE Transactions on Engineering Management
Issue number4
Publication statusPublished - 2019

Corresponding author email

Project name

Shaanxi Province Postdoctoral Science Foundation

Project sponsor


Project No.



  • Companies
  • Deployment strategies
  • Handover
  • Standards organizations
  • Technological innovation
  • innovation diffusion
  • longitudinal case study
  • multidivisional organizations
  • service innovation

Indexed by

  • ABDC-A
  • SCIE
  • SSCI


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