Fuel the service fire The effect of leader humor on frontline hospitality employees' service performance and proactive customer service performance

Long-Zeng Wu (First Author), Ho Kwong Kwan (Participant Author), Yijiao Ye (Participant Author), Yijing Lyu (Participant Author), Xuan-Mei Cheng (Participant Author)

Research output: Contribution to journal › Journal

36 Citations (Web of Science)

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Social Sciences

Psychology