Information technology and service diversification: A cross-level study in different innovation environments

Y Lei (First Author), Y Guo (Participant Author), YY Zhang (Participant Author), WM Cheung (Participant Author)

    Research output: Contribution to journalJournal

    15 Citations (Web of Science)

    Abstract

    Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.
    Original languageEnglish
    Article number103432
    Number of pages13
    JournalInformation and Management
    Volume58
    Issue number6
    DOIs
    Publication statusPublished - Sept 2021

    Corresponding author email

    zyiying@ceibs.edu

    Project sponsor

    National Natural Science Foundation of China (NSFC)
    National Laboratory of Mechanical Manufacture System, XJTU, China

    Project No.

    71872061
    71702045
    1731009
    72061127002

    Keywords

    • Affordance theory
    • Information technology
    • Innovation environment
    • Service diversification
    • TOE framework

    Indexed by

    • ABDC-A*
    • SCIE
    • SSCI

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