Linking supply chain quality integration with mass customization and product modularity

Min Zhang (First Author), Xiande Zhao (Participant Author), Hangfei Guo (Participant Author), Jianbo Huang (Participant Author), Baofeng Huo (Participant Author)

Research output: Contribution to journalJournal

54 Citations (Web of Science)

Abstract

Supply chain quality management has received increasing attention from researchers and practitioners in recent years. However, the knowledge about the effects of a manufacturer's design and production capabilities on supply chain quality management is limited. In this study, we propose a model to investigate the effects of mass customization and product modularity on supply chain quality integration (i.e. internal, supplier, and customer quality integration) and the impact of supply chain quality integration on competitive performance. We use data collected from 317 global manufacturers to empirically test the conceptual model. The results show that mass customization and product modularity directly improve internal quality integration, and product modularity also improves internal quality integration indirectly through mass customization. Product modularity improves supplier quality integration directly, and both mass customization and product modularity improve supplier quality integration indirectly through internal quality integration. Mass customization improves customer quality integration both directly and indirectly through internal quality integration, and product modularity improves customer quality integration indirectly through mass customization and internal quality integration. We also find that supplier quality integration directly enhances competitive performance, and internal quality integration enhances competitive performance both directly and indirectly through supplier quality integration. Our findings contribute to production and quality management literature and practices.
Original languageEnglish
Pages (from-to)227-235
JournalInternational Journal of Production Economics
Volume207
DOIs
Publication statusPublished - 2019

Corresponding author email

baofeng@zju.edu.cn

Keywords

  • Competitive performance
  • Mass customization
  • Product modularity
  • Supply chain quality integration

Indexed by

  • ABDC-A*
  • SCIE
  • Scopus

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