Based on social identity theory, this research investigates the mechanism between perceived organizational exploitation and employees' organizational citizenship behavior. Using data collected from 340 supervisor-subordinate dyads in 6 hotels in China, our findings indicate that perceived organizational exploitation negatively influences employees' OCB. Moreover, organizational identification is found to fully mediate the associations between perceived organizational exploitation and employees' OCB. Furthermore, power distance weakens the direct effect of perceived organizational exploitation on organizational identification, as well as its indirect effects on employees' OCB. The theoretical and managerial implications of these findings are discussed.
- Organizational citizenship behavior
- Organizational identification
- Perceived organizational exploitation
- Power distance
- Social identity theory