Platform-based service innovation and system design: a literature review

Wenhui Fu (First Author), Xiande Zhao (Participant Author), Qiang Wang (Participant Author)

Research output: Contribution to journalJournal

14 Citations (Web of Science)


Purpose The purpose of this paper is to systematically review the platform literature and synthesize the various topics of research into a common framework to reveal the relations between platform-based service innovation, system design and other platform-related factors. Design/methodology/approach A quantitative descriptive analysis led to an overview of the distribution of research focuses of the 187 sample articles identified by a well-established search strategy. A qualitative in-depth review was then used to clarify the detailed research topics and generate an overall conceptual model to link them, with a focus on platform-based service innovation and system design. Findings In total, 11 research topics of three research perspectives were identified and linked by a framework that accounts for the relationships between platform-based service innovation and system design and their influences on platform evolution. A small panel of industry experts validated the accuracy and utility of the proposed framework. Originality/value This paper provides an integrated framework for separately developed research perspectives and the topics investigated in the platform literature. Through the proposed framework, this paper helps to improve the knowledge on platform study and management, and lays a foundation for exploring the research opportunities in platform-based service innovation and system design.
Original languageEnglish
Pages (from-to)946-974
JournalIndustrial Management & Data Systems
Issue number5
Publication statusPublished - 2018

Corresponding author email


  • Literature review
  • Network platform
  • Service innovation
  • System design

Indexed by

  • SCIE
  • Scopus


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