The effects of positive affect and personal information search on outcomes in call centers: An empirical study

Lorna Doucet (First Author), Sherry M. B. Thatcher (Participant Author), Matt E. Thatcher (Participant Author)

Research output: Contribution to journalJournal

4 Citations (Web of Science)

Fingerprint

Dive into the research topics of 'The effects of positive affect and personal information search on outcomes in call centers: An empirical study'. Together they form a unique fingerprint.

Computer Science

Psychology