The impact of dependence and relationship commitment on logistics outsourcing: Empirical evidence from Greater China

Baofeng Huo (First Author), Xiande Zhao (Participant Author), Mingu Kang (Participant Author), Chen Liu (Participant Author)

Research output: Contribution to journalJournal

33 Citations (Web of Science)

Abstract

Purpose – The purpose of this paper is to develop a theoretical framework involving dependence, relationship commitment, logistics outsourcing and service quality to exhibit the roles of the relational factors involved in logistics outsourcing and their outcomes. Design/methodology/approach – Based on data collected from 361 companies in Greater China, the authors use the structural equation model approach to examine the hypothesized relationships. Findings – Both normative and instrumental relationship commitment are necessary for third party logistics (3PL) users to cope with their goal dependence on 3PL providers. However, only normative relationship commitment is necessary when users perceive switch dependence. Normative relationship commitment also plays a more important role than instrumental relationship commitment in facilitating the adoption of 3PL logistic outsourcing. In addition, both basic and advanced outsourcing practices have a positive effect on service quality. Originality/value – This study contributes to both 3PL theories and practices by clarifying how relationships between 3PL users and providers in China are managed.
Original languageEnglish
Pages (from-to)887-912
JournalInternational Journal of Physical Distribution & Logistics Management
Volume45
Issue number9/10
DOIs
Publication statusPublished - 2015

Corresponding author email

jiangmq@zju.edu.cn

Keywords

  • China
  • Dependence
  • Logistics outsourcing
  • Relationship commitment
  • Service quality

Indexed by

  • ABDC-A
  • Scopus
  • SSCI

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