The Nexus Between High-Involvement Work Practices and Employees' Proactive Behavior in Public Service Organizations: A Time-Lagged Moderated-Mediation Model

Khalid Mehmood, Yaser Iftikhar, Ali Nawaz Khan, HK Kwan

Research output: Contribution to journalJournal

7 Citations (Web of Science)
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Abstract

Purpose: Public service organizations may improve the quality of services they offer citizens by instilling proactive behavior in their employees. This study aimed to provide insights on how high-involvement work practices may indirectly facilitate proactive behavior in frontline government employees via employee commitment. Methods: A time-lagged approach was used to collect data from 542 frontline employees in three waves at 3-week intervals. We tested the hypothesized moderated mediation model using a PROCESS macro bootstrap approach. Results: A moderated-meditation model was applied in which public service motivation was theorized to increase the mediating effect of employee commitment on the relationship between high-involvement work practices and employee proactive behavior. As predicted, the findings show that supervisor’ deviant behavior attenuated the mediating effect of employee commitment on the relationship between high-involvement work practices and employee proactive behavior. Conclusion: The findings of this research contribute to the emerging literature on public management and have implications for public sector organizations seeking to improve the quality of services they offer citizens.
Original languageEnglish
Pages (from-to)1571-1586
Number of pages16
JournalPsychology Research and Behavior Management
Volume16
DOIs
Publication statusPublished - 2023

Corresponding author email

Ho Kwong Kwan, Organizational Behavior and Human Resource Management Department, China Europe International Business School (CEIBS), Shanghai, 201206, People’s Republic of China, Tel +86-13482520465, Email kwanhokwong@ceibs.edu; Ali Nawaz Khan, School of Economics and Management, Hubei Engineering University, Xiaogan, 432000, People’s Republic of China, Tel +86-15695656712, Email alisial@mail.ustc.edu.cn

Keywords

  • Employee commitment
  • Employee proactive behavior
  • High-involvement work practices
  • Public sector
  • Public service motivation
  • Supervisors' deviant behavior

Indexed by

  • SSCI
  • Scopus

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