The role of customer relationships in the growth of small- to medium-sized manufacturers

Vassilios P. Valsamakis; Linda Greiner Sprague

doi:10.1108/01443570110381354

The role of customer relationships in the growth of small- to medium-sized manufacturers

Vassilios P. Valsamakis (First Author), Linda Greiner Sprague (Participant Author)

Research output: Contribution to journal › Journal

10 Citations (Web of Science)

Abstract

This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.

Original language	English
Pages (from-to)	427-445
Journal	International Journal of Operations & Production Management
Volume	21
Issue number	4
DOIs	https://doi.org/10.1108/01443570110381354
Publication status	Published - 2001

Keywords

ALLIANCES
DETERMINANTS
ELECTRONICS FIRMS
FAILURE
PRODUCT SUCCESS
customers
growth
manufacturing
small- to medium-sized enterprises
supply-chain management

Indexed by

ABDC-A
Scopus
SSCI

Access to Document

10.1108/01443570110381354Licence: CC BY-NC-ND

OpenUrl availability

Full text

Cite this

@article{5a3fbd034e944eec8025d52312b9dc4f,

title = "The role of customer relationships in the growth of small- to medium-sized manufacturers",

abstract = "This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.",

keywords = "ALLIANCES, DETERMINANTS, ELECTRONICS FIRMS, FAILURE, PRODUCT SUCCESS, customers, growth, manufacturing, small- to medium-sized enterprises, supply-chain management, ALLIANCES, DETERMINANTS, ELECTRONICS FIRMS, FAILURE, PRODUCT SUCCESS, customers, growth, manufacturing, small- to medium-sized enterprises, supply-chain management",

author = "Valsamakis, {Vassilios P.} and Sprague, {Linda Greiner}",

year = "2001",

doi = "10.1108/01443570110381354",

language = "English",

volume = "21",

pages = "427--445",

journal = "International Journal of Operations & Production Management",

issn = "0144-3577",

number = "4",

}

TY - JOUR

T1 - The role of customer relationships in the growth of small- to medium-sized manufacturers

AU - Valsamakis, Vassilios P.

AU - Sprague, Linda Greiner

PY - 2001

Y1 - 2001

N2 - This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.

AB - This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.

KW - ALLIANCES

KW - DETERMINANTS

KW - ELECTRONICS FIRMS

KW - FAILURE

KW - PRODUCT SUCCESS

KW - customers

KW - growth

KW - manufacturing

KW - small- to medium-sized enterprises

KW - supply-chain management

KW - ALLIANCES

KW - DETERMINANTS

KW - ELECTRONICS FIRMS

KW - FAILURE

KW - PRODUCT SUCCESS

KW - customers

KW - growth

KW - manufacturing

KW - small- to medium-sized enterprises

KW - supply-chain management

UR - https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=ceibs_wosapi&SrcAuth=WosAPI&KeyUT=WOS:000168314900002&DestLinkType=FullRecord&DestApp=WOS

U2 - 10.1108/01443570110381354

DO - 10.1108/01443570110381354

M3 - Journal

SN - 0144-3577

VL - 21

SP - 427

EP - 445

JO - International Journal of Operations & Production Management

JF - International Journal of Operations & Production Management

IS - 4

ER -

The role of customer relationships in the growth of small- to medium-sized manufacturers

Abstract

Keywords

Indexed by

Access to Document

OpenUrl availability

Other files and links

Fingerprint

Cite this