The role of customer relationships in the growth of small- to medium-sized manufacturers

Vassilios P. Valsamakis (First Author), Linda Greiner Sprague (Participant Author)

    Research output: Contribution to journalJournal

    9 Citations (Web of Science)

    Abstract

    This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.
    Original languageEnglish
    Pages (from-to)427-445
    JournalInternational Journal of Operations & Production Management
    Volume21
    Issue number4
    DOIs
    Publication statusPublished - 2001

    Keywords

    • ALLIANCES
    • DETERMINANTS
    • ELECTRONICS FIRMS
    • FAILURE
    • PRODUCT SUCCESS
    • customers
    • growth
    • manufacturing
    • small- to medium-sized enterprises
    • supply-chain management

    Indexed by

    • ABDC-A
    • Scopus
    • SSCI

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