Trust in Decision-Making Authorities Dictates the Form of the Interactive Relationship Between Outcome Fairness and Procedural Fairness

Emily Bianchi (First Author), Henry Moon (Participant Author), David De Cremer (Participant Author), Matthias Seifert (Participant Author), Joel Brockner (Participant Author), Marius van Dijke (Participant Author), Kees van den Bos (Participant Author)

Research output: Contribution to journalJournal

16 Citations (Web of Science)

Abstract

Reactions to decisions are shaped by both outcome and procedural fairness. Moreover, outcome and procedural fairness interact to influence beliefs and behaviors. However, different types of process/outcome interaction effects have emerged. Many studies have shown that people react particularly negatively when they receive unfair or unfavorable outcomes accompanied by unfair procedures (the low-low interactive pattern). However, others find that people react especially positively when they receive fair or favorable outcomes accompanied by fair procedures (the high-high interactive pattern). We propose that trust in decision-making authorities dictates the form of the process/outcome interaction. Across three studies, when trust was high, the low-low interactive pattern emerged. When trust was low, the high-high interactive pattern emerged. The findings suggest that when people's experience of outcome and procedural fairness diverged from how they expected to be treated, they reacted in the direction of their experiences; otherwise, their reactions were consistent with their expectations.
Original languageEnglish
Pages (from-to)19-34
JournalPersonality and Social Psychology Bulletin
Volume41
Issue number1
DOIs
Publication statusPublished - 2015

Corresponding author email

emilybianchi@emory.edu

Keywords

  • FAVORABILITY
  • JUSTICE
  • MEDIATOR
  • MODERATOR
  • ORGANIZATIONS
  • PERFORMANCE
  • organizational commitment
  • organizational justice
  • outcome fairness
  • procedural fairness
  • trust

Indexed by

  • ABDC-A*
  • Scopus
  • SSCI

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