The role of customer relationships in the growth of small- to medium-sized manufacturers

Vassilios P. Valsamakis; Linda Greiner Sprague

doi:10.1108/01443570110381354

The role of customer relationships in the growth of small- to medium-sized manufacturers

Vassilios P. Valsamakis (First Author), Linda Greiner Sprague (Participant Author)

科研成果: 期刊稿件 › 期刊论文

10 引用 (Web of Science)

摘要

This work is focused on small‐ to medium‐sized manufacturers (SMMs) within supply chains and, in particular, on how such SMMs develop effective working relationships with customers. Development of a model based on the literature was followed by a mail survey, augmented by semi‐structured interviews with SMMs. Factor analysis and multiple regression analysis were used to provide an understanding of the underlying processes.

源语言	英语
页（从-至）	427-445
期刊	International Journal of Operations & Production Management
卷	21
期	4
DOI	https://doi.org/10.1108/01443570110381354
州	已出版 - 2001

关键词

ALLIANCES
DETERMINANTS
ELECTRONICS FIRMS
FAILURE
PRODUCT SUCCESS
customers
growth
manufacturing
small- to medium-sized enterprises
supply-chain management

成果物的来源

ABDC-A
Scopus
SSCI

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10.1108/01443570110381354许可: CC BY-NC-ND

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The role of customer relationships in the growth of small- to medium-sized manufacturers

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