Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support

HD Zhou; Q Wang; L Wang; XD Zhao; GZ Feng

doi:10.1108/IJPDLM-12-2021-0532

Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support

HD Zhou (First Author), Q Wang (Participant Author), L Wang (Participant Author), XD Zhao (Participant Author), GZ Feng (Participant Author)

Operations Management

Xi'an Jiaotong University

Research output: Contribution to journal › Journal

7 Citations (Web of Science)

Abstract

The authors investigate how logistics digitalization affects two types of third-party logistics (3PL) performance: financial performance and service performance. In particular, the authors explore the mediating role of customer collaboration between logistics digitalization and firm performance based on organizational information processing theory and examine the moderating role of government support.

Original language	English
Pages (from-to)	467-488
Number of pages	22
Journal	International Journal of Physical Distribution & Logistics Management
Volume	53
Issue number	4
DOIs	https://doi.org/10.1108/IJPDLM-12-2021-0532
Publication status	Published - 12 Jan 2023

Corresponding author email

qiangwang@xjtu.edu.cn

Project sponsor

National Social Science Fund of China

Project No.

20ZD053

Keywords

Customer collaboration
Digitalization
Financial performance
Government support
Service performance
Third-party logistics

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10.1108/IJPDLM-12-2021-0532

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Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support. / Zhou, HD (First Author); Wang, Q (Participant Author); Wang, L (Participant Author) et al.
In: International Journal of Physical Distribution & Logistics Management, Vol. 53, No. 4, 12.01.2023, p. 467-488.

Research output: Contribution to journal › Journal

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Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support

Abstract

Corresponding author email

Project sponsor

Project No.

Keywords

Access to Document

OpenUrl availability

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