Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support

HD Zhou (First Author), Q Wang (Participant Author), L Wang (Participant Author), XD Zhao (Participant Author), GZ Feng (Participant Author)

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Abstract

The authors investigate how logistics digitalization affects two types of third-party logistics (3PL) performance: financial performance and service performance. In particular, the authors explore the mediating role of customer collaboration between logistics digitalization and firm performance based on organizational information processing theory and examine the moderating role of government support.
Original languageEnglish
Pages (from-to)467-488
Number of pages22
JournalInternational Journal of Physical Distribution & Logistics Management
Volume53
Issue number4
DOIs
Publication statusPublished - 12 Jan 2023

Corresponding author email

qiangwang@xjtu.edu.cn

Project sponsor

National Social Science Fund of China

Project No.

20ZD053

Keywords

  • Customer collaboration
  • Digitalization
  • Financial performance
  • Government support
  • Service performance
  • Third-party logistics

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Zhou, HD., Wang, Q., Wang, L., Zhao, XD., & Feng, GZ. (2023). Digitalization and third-party logistics performance: exploring the roles of customer collaboration and government support. International Journal of Physical Distribution & Logistics Management, 53(4), 467-488. https://doi.org/10.1108/IJPDLM-12-2021-0532