Abstract
This series of case studies lift the veil of wellness tourism, a popular but relatively niche market. Case A describes how wellness tourism had become more mainstream in recent years. At the foot of the Alps, there is a low-key luxury resort called Grand Resort Bad Ragaz. The resort Group organically combines the tradition of a family business and Swiss innovation in its strategy. On the one hand, all group-level decisions put the protection of the spring with about 800 years history as a prerequisite, and on the other, the resort group explores business opportunities with an open and creative mindset. However, in Europe, where the market was mature and saturated while the population was aging, how could wellness hospitality businesses stand out? Should Bad Ragaz Group keep focusing on loyal European guests who had already visited multiple times, or should they focus on new guests from Asia, especially China who seemed to be willing and able to visit more frequently and spend more in the future?
| Original language | English |
|---|---|
| Number of pages | 12 |
| Publication status | Published - 30 Jun 2021 |
Case number
IB-21-798Case normative number
IB-21-798-CECase type
Field CaseUpdate date
07/03/2023Supplement
For more details, please visit www.chinacases.orgPublished by
China Europe International Business SchoolKeywords
- wellness tourism
- business model
- Business Models
- innovation
- hospitality
- hotel management
Case studies discipline
- International Business
- Service Management
- Strategy
Case studies industry
- Arts, Entertainment, Sports and Recreation
- Health Care Services
- Real Estate and Rental and Leasing