The impact of dependence and relationship commitment on logistics outsourcing: Empirical evidence from Greater China

Baofeng Huo (First Author), Xiande Zhao (Participant Author), Mingu Kang (Participant Author), Chen Liu (Participant Author)

科研成果: 期刊稿件期刊论文

38 引用 (Web of Science)

摘要

Purpose – The purpose of this paper is to develop a theoretical framework involving dependence, relationship commitment, logistics outsourcing and service quality to exhibit the roles of the relational factors involved in logistics outsourcing and their outcomes. Design/methodology/approach – Based on data collected from 361 companies in Greater China, the authors use the structural equation model approach to examine the hypothesized relationships. Findings – Both normative and instrumental relationship commitment are necessary for third party logistics (3PL) users to cope with their goal dependence on 3PL providers. However, only normative relationship commitment is necessary when users perceive switch dependence. Normative relationship commitment also plays a more important role than instrumental relationship commitment in facilitating the adoption of 3PL logistic outsourcing. In addition, both basic and advanced outsourcing practices have a positive effect on service quality. Originality/value – This study contributes to both 3PL theories and practices by clarifying how relationships between 3PL users and providers in China are managed.
源语言英语
页(从-至)887-912
期刊International Journal of Physical Distribution & Logistics Management
45
9/10
DOI
出版状态已出版 - 2015

Corresponding author email

jiangmq@zju.edu.cn

关键词

  • China
  • Dependence
  • Logistics outsourcing
  • Relationship commitment
  • Service quality

成果物的来源

  • ABDC-A
  • Scopus
  • SSCI

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