TY - JOUR
T1 - The impact of exploitative leadership on frontline hospitality employees' service performance
T2 - A social exchange perspective
AU - Wu, LZ
AU - Sun, ZZ
AU - Ye, YJ
AU - Kwan, HK
AU - Yang, MQ
PY - 2021/7
Y1 - 2021/7
N2 - Based on social exchange theory, we investigate the impact of perceived exploitative leadership on frontline hospitality employees' service performance. A three-phase analysis of 207 supervisor-subordinate dyads from three hotels in China demonstrates that exploitative leadership has a negative effect on frontline hospitality employees' service performance. Furthermore, leader-member exchange (LMX) plays a mediating role in the relationship between exploitative leadership and employee service performance. Moderated path analyses indicate that traditionality weakens the direct influence of exploitative leadership on LMX and an indirect influence of exploitative leadership on employee service performance through reduced LMX. We also discuss the theoretical and practical implications of these findings.
AB - Based on social exchange theory, we investigate the impact of perceived exploitative leadership on frontline hospitality employees' service performance. A three-phase analysis of 207 supervisor-subordinate dyads from three hotels in China demonstrates that exploitative leadership has a negative effect on frontline hospitality employees' service performance. Furthermore, leader-member exchange (LMX) plays a mediating role in the relationship between exploitative leadership and employee service performance. Moderated path analyses indicate that traditionality weakens the direct influence of exploitative leadership on LMX and an indirect influence of exploitative leadership on employee service performance through reduced LMX. We also discuss the theoretical and practical implications of these findings.
KW - Exploitative leadership
KW - Leader-member exchange
KW - Service performance
KW - Traditionality
UR - https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=ceibs_wosapi&SrcAuth=WosAPI&KeyUT=WOS:000659531400013&DestLinkType=FullRecord&DestApp=WOS
U2 - 10.1016/j.ijhm.2021.102954
DO - 10.1016/j.ijhm.2021.102954
M3 - Journal
SN - 0278-4319
VL - 96
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
M1 - 102954
ER -