The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective

LZ Wu; ZZ Sun; YJ Ye; HK Kwan; MQ Yang

doi:10.1016/j.ijhm.2021.102954

The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective

LZ Wu (First Author), ZZ Sun (Participant Author), YJ Ye (Participant Author), HK Kwan, MQ Yang (Participant Author)

组织行为学/人力资源管理学

科研成果: 期刊稿件 › 期刊论文

56 引用 (Web of Science)

摘要

Based on social exchange theory, we investigate the impact of perceived exploitative leadership on frontline hospitality employees' service performance. A three-phase analysis of 207 supervisor-subordinate dyads from three hotels in China demonstrates that exploitative leadership has a negative effect on frontline hospitality employees' service performance. Furthermore, leader-member exchange (LMX) plays a mediating role in the relationship between exploitative leadership and employee service performance. Moderated path analyses indicate that traditionality weakens the direct influence of exploitative leadership on LMX and an indirect influence of exploitative leadership on employee service performance through reduced LMX. We also discuss the theoretical and practical implications of these findings.

源语言	英语
文章编号	102954
页数	10
期刊	International Journal of Hospitality Management
卷	96
DOI	https://doi.org/10.1016/j.ijhm.2021.102954
出版状态	已出版 - 7月 2021

Corresponding author email

yeyijiao@szu.edu.cn

Project sponsor

National Natural Science Foundation of China (NSFC)

Project No.

71902111

成果物的来源

ABDC-A*
SSCI

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Wu, LZ., Sun, ZZ., Ye, YJ., Kwan, HK., & Yang, MQ. (2021). The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective. International Journal of Hospitality Management, 96, 文章 102954. https://doi.org/10.1016/j.ijhm.2021.102954

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KW - Leader-member exchange

KW - Service performance

KW - Traditionality

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The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective

摘要

Corresponding author email

Project sponsor

Project No.

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