石油工业中的质量管理:英国石油公司(BP)该如何润滑它的机器(调整其策略)以能做到无摩擦采购

Translated title of the contribution: Quality Management in the Oil Industry: How BP Greases Its Machinery for Frictionless Sourcing

Martin Lockström, Li Shen, Shengrong Zhang

    Research output: Other contributionCase Studies

    Abstract

    In the winter of 2010 in Shanghai, Dr. Zeb Feng, procurement director for Asia at British Petroleum (BP), was acutely aware of the growing burden that quality control imposed over his company’s global operations. Chinese suppliers were masters of cost-cutting, but quality often suffered as a result, which led in turn to an increased need for inspection and development efforts. Almost five years ago, Feng’s company had established an international procurement office (IPO) in Shanghai, which served as a shared service centre for internal customers throughout BP worldwide. Since that time, the IPO had been mainly sourcing non-hydrocarbon goods and services. After a corporate board meeting with Christina De Luca, the vice president of procurement and supply chain management for BP’s downstream operations, it had been decided that the company would start to enhance its global competitive sourcing. As the number-one supplier market in the world, China was a high priority for further oil exploration. The pressing point that concerned Feng was whether Chinese suppliers were sufficiently ready to supply mission-critical supplies for oil drilling, extraction, and refining. During a recent conference call, De Luca had reiterated, “Zeb, our competitors are way ahead of us in their sourcing operations, and they have achieved much lower costs. We’ve got to do something!” Feng had to gather his team for a planning meeting. He knew that supply quality was the key issue, but how could it be resolved?
    Translated title of the contributionQuality Management in the Oil Industry: How BP Greases Its Machinery for Frictionless Sourcing
    Original languageChinese (Simplified)
    Number of pages10
    Publication statusPublished - 19 Mar 2013

    Case number

    9B12DC006

    Case normative number

    9B12DC006-CC

    Case type

    Field Case

    Update date

    22/09/2021

    Supplement

    For more details, please visit www.chinacases.org

    Published by

    China Europe International Business School

    Keywords

    • International Procurement Office
    • Quality Management
    • China

    Case studies discipline

    • Entrepreneurship
    • International Business
    • Operations & Management Science

    Case studies industry

    • Other Services

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