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An empirical testing of the Service Profit Chain
Nikos Tsikriktsis (First Author)
Operations Management
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Social Sciences
Adoption
16%
Customer
50%
Drawing
16%
Employee Satisfaction
16%
Employees
33%
Labor
16%
Loyalty
16%
Managers
50%
Organizations
16%
Perception
16%
Profits
100%
Progress
16%
Research
16%
Research Worker
33%
Satisfaction
33%
Service Industries
83%
Structural Equation Modeling
16%
Testing
33%
Theory Building
33%
Understanding
16%
Economics, Econometrics and Finance
Case Research
33%
Customers
50%
Labour
16%
Managers
50%
Profit
83%
Profitability
16%
Workforce
33%
Computer Science
Academia
16%
Customer Satisfaction
33%
Links
33%
Modeling
16%
Service
83%
Structural Equation
16%
Testing
16%