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• 2021

  Information Search and Product Returns Across Mobile and Traditional Online Channels

  Zhang, Y. (First Author), Voorhees, C. M. (Participant Author), Lin, C. (Participant Author), Chiang, J. (Participant Author), Hult, G. T. M. (Participant Author) & Calantone, R. J. (Participant Author), 2021, 在: Journal of Retailing.

  科研成果: 期刊稿件 › 期刊论文

  • Return 100%
  • Search 44%
  • Customers 33%
  • Customer 33%
  • Category 33%
  9 引用 (Web of Science)

  

  • Citations
    • Citation Indexes: 16
  • Captures
    • Readers: 94
  • Mentions
    • News Mentions: 2

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• 2014

  Contrasting the Drivers of Switching Intent and Switching Behavior in Contractual Service Settings

  Wirtz, J. (First Author), Chiang, J. (Participant Author), Malhotra, N. (Participant Author) & Xiao, P. (Participant Author), 2014, 在: Journal of Retailing. 90, 4, 页码 463-480

  科研成果: 期刊稿件 › 期刊论文

  • Intention 100%
  • Switching Behaviour 100%
  • Construal 20%
  • Research 20%
  • Marketing Management 20%
  45 引用 (Web of Science)

  

  • Citations
    • Citation Indexes: 76
  • Captures
    • Readers: 245

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• 2012

  Determining Consumers' Discount Rates with Field Studies

  Yao, S. (First Author), Chiang, J. (Participant Author), Mela, C. F. (Participant Author) & Chen, Y. (Participant Author), 2012, 在: Journal of Marketing Research. 49, 6, 页码 822-841

  科研成果: 期刊稿件 › 期刊论文

  • Discount Rate 100%
  • Pricing 33%
  • Profits 25%
  • Profit 25%
  • Utility 25%
  45 引用 (Web of Science)

  

  • Citations
    • Citation Indexes: 70
    • Policy Citations: 6
  • Captures
    • Readers: 117
  • Social Media
    • Shares, Likes & Comments: 625

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