Emotional exhaustion and job performance: The mediating role of organizational commitment

Louise Tourigny; Jian Han; Xiaoyun Wang; Vishwanath V. Baba

doi:10.1080/09585192.2012.694109

Emotional exhaustion and job performance: The mediating role of organizational commitment

Louise Tourigny (First Author), Jian Han (Participant Author), Xiaoyun Wang (Participant Author), Vishwanath V. Baba (Participant Author)

Organizational Behavior/Human Resource Management

Research output: Contribution to journal › Journal

Abstract

We analyze the impact of emotional exhaustion (EE) on turnover intention, task performance and organizational citizenship behavior (OCB) among hospital nurses in China. The differential mediating effects of affective organizational commitment on the associations between EE and turnover intention, task performance and OCB were examined. Data were collected from both nurses and their supervising physicians using a questionnaire survey in Mandarin. The results revealed full mediation effect for turnover intention and for OCB directed at the organization. There was a significant indirect effect for OCB directed at individuals and no mediation effect for task performance.

Original language	English
Pages (from-to)	514-532
Journal	International Journal of Human Resource Management
Volume	24
Issue number	3
DOIs	https://doi.org/10.1080/09585192.2012.694109
Publication status	Published - 2013

Corresponding author email

baba@mcmaster.ca

Keywords

Chinese nurses
emotional exhausion
organizational citizenship behavior
organizational commitment
task performance

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KW - task performance

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KW - task performance

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Emotional exhaustion and job performance: The mediating role of organizational commitment

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Keywords

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