Abstract
We analyze the impact of emotional exhaustion (EE) on turnover intention, task performance and organizational citizenship behavior (OCB) among hospital nurses in China. The differential mediating effects of affective organizational commitment on the associations between EE and turnover intention, task performance and OCB were examined. Data were collected from both nurses and their supervising physicians using a questionnaire survey in Mandarin. The results revealed full mediation effect for turnover intention and for OCB directed at the organization. There was a significant indirect effect for OCB directed at individuals and no mediation effect for task performance.
| Original language | English |
|---|---|
| Pages (from-to) | 514-532 |
| Journal | International Journal of Human Resource Management |
| Volume | 24 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 2013 |
Corresponding author email
baba@mcmaster.caKeywords
- Chinese nurses
- emotional exhausion
- organizational citizenship behavior
- organizational commitment
- task performance
Indexed by
- ABDC-A
- Scopus
- SSCI
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Tourigny, L., Han, J., Wang, X., & Baba, V. V. (2013). Emotional exhaustion and job performance: The mediating role of organizational commitment. International Journal of Human Resource Management, 24(3), 514-532. https://doi.org/10.1080/09585192.2012.694109