Information technology and service diversification: A cross-level study in different innovation environments

Y Lei; Y Guo; YY Zhang; WM Cheung

doi:10.1016/j.im.2021.103432

Information technology and service diversification: A cross-level study in different innovation environments

Y Lei (First Author), Y Guo (Participant Author), YY Zhang (Participant Author), WM Cheung (Participant Author)

Research output: Contribution to journal › Journal

14 Citations (Web of Science)

Abstract

Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.

Original language	English
Article number	103432
Number of pages	13
Journal	Information and Management
Volume	58
Issue number	6
DOIs	https://doi.org/10.1016/j.im.2021.103432
Publication status	Published - Sept 2021

Corresponding author email

zyiying@ceibs.edu

Project sponsor

National Natural Science Foundation of China (NSFC)
National Laboratory of Mechanical Manufacture System, XJTU, China

Project No.

71872061
71702045
1731009
72061127002

Keywords

Affordance theory
Information technology
Innovation environment
Service diversification
TOE framework

Indexed by

ABDC-A*
SCIE
SSCI

Access to Document

10.1016/j.im.2021.103432

OpenUrl availability

Full text

Cite this

@article{03aef8249fd74fde8d40b13eda6abfcb,

title = "Information technology and service diversification: A cross-level study in different innovation environments",

abstract = "Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.",

keywords = "Affordance theory, Information technology, Innovation environment, Service diversification, TOE framework",

author = "Y Lei and Y Guo and YY Zhang and WM Cheung",

year = "2021",

month = sep,

doi = "10.1016/j.im.2021.103432",

language = "English",

volume = "58",

journal = "Information and Management",

issn = "0378-7206",

publisher = "Elsevier",

number = "6",

}

TY - JOUR

T1 - Information technology and service diversification

T2 - A cross-level study in different innovation environments

AU - Lei, Y

AU - Guo, Y

AU - Zhang, YY

AU - Cheung, WM

PY - 2021/9

Y1 - 2021/9

N2 - Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.

AB - Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.

KW - Affordance theory

KW - Information technology

KW - Innovation environment

KW - Service diversification

KW - TOE framework

UR - https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=ceibs_wosapi&SrcAuth=WosAPI&KeyUT=WOS:000683463200002&DestLinkType=FullRecord&DestApp=WOS

U2 - 10.1016/j.im.2021.103432

DO - 10.1016/j.im.2021.103432

M3 - Journal

SN - 0378-7206

VL - 58

JO - Information and Management

JF - Information and Management

IS - 6

M1 - 103432

ER -

Information technology and service diversification: A cross-level study in different innovation environments

Abstract

Corresponding author email

Project sponsor

Project No.

Keywords

Indexed by

Access to Document

OpenUrl availability

Other files and links

Fingerprint

Cite this