Information technology and service diversification: A cross-level study in different innovation environments

Y Lei; Y Guo; YY Zhang; WM Cheung

doi:10.1016/j.im.2021.103432

Information technology and service diversification: A cross-level study in different innovation environments

Y Lei (First Author), Y Guo (Participant Author), YY Zhang (Participant Author), WM Cheung (Participant Author)

科研成果: 期刊稿件 › 期刊论文

14 引用 (Web of Science)

摘要

Service diversification (SD) enhances firms' operational performance. Although the literature shows information technology (IT) helps firms with their SD strategies, the effects of specific IT need further investigation. Moreover, the effects of the macro environment are overlooked. This study proposes a cross-level model, which is examined using data of 690 logistics firms across 23 Chinese cities. The results show that the four types of IT that are widely used in the logistics industry and the innovation environment are positively related to SD. However, the innovation environment negatively moderates the relationships between two of the four types of IT and SD.

源语言	英语
文章编号	103432
页数	13
期刊	Information and Management
卷	58
期	6
DOI	https://doi.org/10.1016/j.im.2021.103432
州	已出版 - 9月 2021

Corresponding author email

zyiying@ceibs.edu

Project sponsor

National Natural Science Foundation of China (NSFC)
National Laboratory of Mechanical Manufacture System, XJTU, China

Project No.

71872061
71702045
1731009
72061127002

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ABDC-A*
SCIE
SSCI

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Information technology and service diversification: A cross-level study in different innovation environments

摘要

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