The impact of cross-functional coordination on customer coordination and operational performance: an information processing view

SY Li; KD Wang; BF Huo; XD Zhao; XL Cui

doi:10.1108/IMDS-04-2021-0265

The impact of cross-functional coordination on customer coordination and operational performance: an information processing view

SY Li (First Author), KD Wang (Participant Author), BF Huo (Participant Author), XD Zhao (Participant Author), XL Cui (Participant Author)

Operations Management

Research output: Contribution to journal › Journal

7 Citations (Web of Science)

Abstract

This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational performance. Following the lens of information processing theory (IPT), this study examines the diverse mechanisms of cross-functional coordination practices in enhancing firms' information processing capabilities (IPCs) to cope with the higher information processing demands resulting from customer coordination, finally improving operational performance.

Original language	English
Pages (from-to)	167-193
Number of pages	27
Journal	Industrial Management and Data Systems
Volume	122
Issue number	1
DOIs	https://doi.org/10.1108/IMDS-04-2021-0265
Publication status	Published - 3 Jan 2022

Corresponding author email

baofeng@tju.edu.cn

Project sponsor

China Postdoctoral Science Foundation
National Natural Science Foundation of China (NSFC)

Project No.

2021M692541
71961137004
71802039
71821002
72091214
72091210

Keywords

Cross-functional coordination
Customer coordination
Information processing theory
Operational performance

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ABDC-A
SCIE

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10.1108/IMDS-04-2021-0265

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The impact of cross-functional coordination on customer coordination and operational performance: an information processing view

Abstract

Corresponding author email

Project sponsor

Project No.

Keywords

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