The impact of cross-functional coordination on customer coordination and operational performance: an information processing view

SY Li (First Author), KD Wang (Participant Author), BF Huo (Participant Author), XD Zhao (Participant Author), XL Cui (Participant Author)

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摘要

This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational performance. Following the lens of information processing theory (IPT), this study examines the diverse mechanisms of cross-functional coordination practices in enhancing firms' information processing capabilities (IPCs) to cope with the higher information processing demands resulting from customer coordination, finally improving operational performance.
源语言英语
页（从-至）167-193
页数27
期刊Industrial Management and Data Systems
卷122
期1
DOI
出版状态已出版 - 3 1月 2022

Corresponding author email

baofeng@tju.edu.cn

Project sponsor

China Postdoctoral Science Foundation
National Natural Science Foundation of China (NSFC)

Project No.

2021M692541
71961137004
71802039
71821002
72091214
72091210

成果物的来源

  • ABDC-A
  • SCIE

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引用此

Li, SY., Wang, KD., Huo, BF., Zhao, XD., & Cui, XL. (2022). The impact of cross-functional coordination on customer coordination and operational performance: an information processing view. Industrial Management and Data Systems, 122(1), 167-193. https://doi.org/10.1108/IMDS-04-2021-0265