TY - JOUR
T1 - The impact of cross-functional coordination on customer coordination and operational performance
T2 - an information processing view
AU - Li, SY
AU - Wang, KD
AU - Huo, BF
AU - Zhao, XD
AU - Cui, XL
PY - 2022/1/3
Y1 - 2022/1/3
N2 - This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational performance. Following the lens of information processing theory (IPT), this study examines the diverse mechanisms of cross-functional coordination practices in enhancing firms' information processing capabilities (IPCs) to cope with the higher information processing demands resulting from customer coordination, finally improving operational performance.
AB - This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational performance. Following the lens of information processing theory (IPT), this study examines the diverse mechanisms of cross-functional coordination practices in enhancing firms' information processing capabilities (IPCs) to cope with the higher information processing demands resulting from customer coordination, finally improving operational performance.
KW - Cross-functional coordination
KW - Customer coordination
KW - Information processing theory
KW - Operational performance
UR - https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=ceibs_wosapi&SrcAuth=WosAPI&KeyUT=WOS:000710323200001&DestLinkType=FullRecord&DestApp=WOS
U2 - 10.1108/IMDS-04-2021-0265
DO - 10.1108/IMDS-04-2021-0265
M3 - Journal
SN - 0263-5577
VL - 122
SP - 167
EP - 193
JO - Industrial Management and Data Systems
JF - Industrial Management and Data Systems
IS - 1
ER -