Customer Satisfaction and the Consumption Function

Bala Ramasamy (First Author), Matthew Yeung (Participant Author)

Research output: Contribution to journalJournal


This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for.
Original languageEnglish
Pages (from-to)1-5
JournalEconomics Research International
Publication statusPublished - 2010

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