Customer Satisfaction and the Consumption Function

Bala Ramasamy (First Author), Matthew Yeung (Participant Author)

科研成果: 期刊稿件期刊论文

摘要

This paper evaluates the extent to which the American Customer Satisfaction Index (ACSI) acts as a determining variable of the US consumption function. Results show that the ACSI is a significant self-predictor of personal consumption expenditure, as well as a potent policy variable even when income and wealth are controlled for.
源语言英语
页(从-至)1-5
期刊Economics Research International
2010
DOI
出版状态已出版 - 2010

成果物的来源

  • Scopus

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