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2024
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
Liu, X., Wu, L.-Z., Ye, Y. & Kwan, H. K., 4月 2024, 在: International Journal of Hospitality Management. 118, 页码 103667 10 页码科研成果: 期刊稿件 › 期刊论文
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Desperate Times Call for Desperate Measures: The Impact of Job Insecurity on Workplace Cheating Behavior
Ye, Y., Liu, X., Wu, L.-Z., Cheng, X.-M. & Kwan, H. K., 21 10月 2024, 在: Journal of Business Ethics. 15 页码科研成果: 期刊稿件 › 期刊论文
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From Deception to Rejection: Unraveling the Impact of Workplace Cheating Behavior on Coworker Ostracism
Kwan, H. K., Ye, Y., Wu, L.-Z. & Liu, X., 27 11月 2024, 在: Journal of Business Ethics. 17 页码科研成果: 期刊稿件 › 期刊论文
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2023
Why do they slack off in teamwork? Understanding frontline hospitality employees? social loafing when faced with exploitative leadership
Ye, Y. (First Author), Chen, M. (Participant Author), Wu, L. (Participant Author) & Kwan, H., 2月 2023, 在: International Journal of Hospitality Management. 109, 10 页码, 103420.科研成果: 期刊稿件 › 期刊论文
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2022
The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective
Sun, Z. (First Author), Wu, L.-Z. (Participant Author), Ye, Y. (Participant Author) & Kwan, H. K. (Participant Author), 2022, 在: International Journal of Contemporary Hospitality Management.科研成果: 期刊稿件 › 期刊论文
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2021
The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective
Wu, L. (First Author), Sun, Z. (Participant Author), Ye, Y. (Participant Author), Kwan, H. & Yang, M. (Participant Author), 7月 2021, 在: International Journal of Hospitality Management. 96, 10 页码, 102954.科研成果: 期刊稿件 › 期刊论文
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