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2024
Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance
Liu, X., Wu, L.-Z., Ye, Y. & Kwan, H. K., 4月 2024, 在: International Journal of Hospitality Management. 118, 页码 103667 10 页码
科研成果: 期刊稿件 › 期刊论文

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文档
168 下载量 (Pure)
Citations
Citation Indexes: 4
Captures
Readers: 81
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2023
Perceived organizational exploitation and organizational citizenship behavior: a social identity perspective
Wu, L.-Z., Huang, Y., Sun, Z., Lyu, Y., Ye, Y., Kwan, H. & Liu, X., 2023, 在: Asia Pacific Journal of Management. 23 页码
科研成果: 期刊稿件 › 期刊论文
3 引用 (Web of Science)
Citations
Citation Indexes: 2
Captures
Readers: 11
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Why do they slack off in teamwork? Understanding frontline hospitality employees? social loafing when faced with exploitative leadership
Ye, Y. (First Author), Chen, M. (Participant Author), Wu, L. (Participant Author) & Kwan, H., 2月 2023, 在: International Journal of Hospitality Management. 109, 10 页码, 103420.
科研成果: 期刊稿件 › 期刊论文
12 引用 (Web of Science)
Citations
Citation Indexes: 15
Captures
Readers: 64
Social Media
Shares, Likes & Comments: 3
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2022
The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective
Sun, Z. (First Author), Wu, L.-Z. (Participant Author), Ye, Y. (Participant Author) & Kwan, H. K. (Participant Author), 2022, 在: International Journal of Contemporary Hospitality Management.
科研成果: 期刊稿件 › 期刊论文
41 引用 (Web of Science)
Citations
Citation Indexes: 49
Captures
Readers: 167
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2021
The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective
Wu, L. (First Author), Sun, Z. (Participant Author), Ye, Y. (Participant Author), Kwan, H. & Yang, M. (Participant Author), 7月 2021, 在: International Journal of Hospitality Management. 96, 10 页码, 102954.
科研成果: 期刊稿件 › 期刊论文

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56 引用 (Web of Science)
Citations
Citation Indexes: 71
Captures
Readers: 175
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2020
Does doing good lead to doing better in emerging markets? Stock market responses to the SRI index announcements in Brazil, China, and South Africa
Zou, P. (First Author), Wang, Q. (Participant Author), Xie, J. (Participant Author) & Zhou, C. (Participant Author), 2020, 在: Journal of the Academy of Marketing Science. 48, 页码 966-986
科研成果: 期刊稿件 › 期刊论文

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文档
184 下载量 (Pure)
Citations
Citation Indexes: 31
Captures
Readers: 196
Mentions
News Mentions: 1
Social Media
Shares, Likes & Comments: 28
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2019
Family ostracism and proactive customer service performance: An explanation from conservation of resources theory
Ye, Y. (First Author), Kwan, H. K. (Participant Author), Lyu, Y. (Participant Author), Chen, Y. (Participant Author) & Zhu, H. (Participant Author), 2019, 在: Asia Pacific Journal of Management. First Online
科研成果: 期刊稿件 › 期刊论文
Citations
Citation Indexes: 44
Captures
Readers: 63
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科研成果 的过滤器

搜索结果

Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance

Perceived organizational exploitation and organizational citizenship behavior: a social identity perspective

Why do they slack off in teamwork? Understanding frontline hospitality employees? social loafing when faced with exploitative leadership

The impact of exploitative leadership on hospitality employees' proactive customer service performance: a self-determination perspective

The impact of exploitative leadership on frontline hospitality employees' service performance: A social exchange perspective

Does doing good lead to doing better in emerging markets? Stock market responses to the SRI index announcements in Brazil, China, and South Africa

Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

科研成果的过滤器