Alibaba's Values Dilemma

Guo Bai, Geng Liu

科研成果: 其它稿件案例

摘要

This case starts by exploring the brief history of Alibaba from 1999 to 2020 from the perspective of strategy and values. The case shows how a company's strategy and values are mutually interdependent, but each retains a degree of autonomy. Values are based on and then applied to the implementation of strategy. The case next describes how Alibaba used values to influence and check employee behavior. It highlights Ali’s unique value-centric rules, organizational structure, and value-based KPIs while describing the company's evolution toward a more flexible approach concerning values. It links this evolution to the company's different development stages. The case concludes by specifying the challenges Ali faced and would face in enforcing and popularizing its values, namely (i) business expansion was bound to dilute Ali's values; and (ii) business diversification would introduce other business cultures. The main purpose of this case study is to identify potential solutions to these challenges.
源语言英语
页数20
已出版 - 30 6月 2021

案例编号

OB-21-816

案例规范编号

OB-21-816-CE

案例类型

Field Case

更新日期

16/03/2023

附注

For more details, please visit www.chinacases.org

来源

China Europe International Business School

案例学科表

  • 组织行为
  • 运营与管理科学
  • 战略

案例行业表

  • 信息、媒体与通讯
  • 其它
  • 零售

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