Fuel the service fire The effect of leader humor on frontline hospitality employees' service performance and proactive customer service performance

Long-Zeng Wu (First Author), Ho Kwong Kwan (Participant Author), Yijiao Ye (Participant Author), Yijing Lyu (Participant Author), Xuan-Mei Cheng (Participant Author)

科研成果: 期刊稿件 › 期刊论文

47 引用 (Web of Science)

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Social Sciences

Psychology