SCMI: Hospital IT Development (B)

Jaume Ribera (First Author), Xin Fu (Participant Author)

科研成果: 其它稿件案例

摘要

In early 2007, Shanghai Changning Maternity & Infant Health Institute (SCMI) experienced dissatisfaction with its IT system and poor relationships with its IT vendors. President Dr. MA Jun hired a consulting firm called Dorenfest to comprehensively assess its IT development and to provide solutions to these serious problems. Ten months later, Dorenfest formulated a final report after observing operational processes in every department and talking with front-line doctors and nurses, department heads, hospital management, and external vendors. Contrary to Dr. Ma’s perception, Dorenfest believed the IT development at SCMI was quite successful and that it was SCMI’s ambiguous operational processes, inexperienced management, and improper manner of working with external vendors that had caused the difficulties, not the attitude or capability of the vendors. Dorenfest suggested that SCMI improve its operation and information management capabilities, instead of looking to vendors to provide better service. These results frustrated everyone at SCMI. Dr. Ma had to evaluate the credibility and feasibility of this report, and determine a direction for the IT development at SCMI.
源语言英语
页数11
出版状态已出版 - 1 1月 2008

案例编号

IT-14-053

案例规范编号

IT-14-053-CE

案例类型

Field

更新日期

2016-06-23

来源

China Europe International Business School

关键词

  • Hospital Management
  • Information Management
  • Information System
  • Process Improvement
  • Project Management
  • Supplier Relationship

案例学科表

  • 运营与管理科学
  • 综合管理
  • 信息技术

案例行业表

  • 医疗保健服务

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