The impact of value co-creation orientation on radical service innovation: Exploring a serial mediation mechanism

Ru Cheng, Lei Tao, Qiang Wang, Xiande Zhao

科研成果: 期刊稿件期刊论文

摘要

By integrating the dynamic capability perspective and service-dominant logic (SDL), this study empirically investigates the distinct roles of internal and external knowledge integration capabilities in the relationship between value co-creation orientation and radical service innovation. Based on survey data from a sample of 200 service innovation projects from IT and Internet-related industries in China, this study uses structural equation modeling (SEM) and a bootstrapping approach to test the hypothesized relationships in the conceptual model. The results show that external knowledge integration capability mediates the relationship between value co-creation orientation and radical service innovation. In addition, internal and external knowledge integration capability jointly play a serial mediating role between value co-creation orientation and radical service innovation. These findings contribute to the growing literature on value co-creation in radical service innovation, and offer service managers meaningful implications that reveal how to convert multiple sources of knowledge resources into superior radical service innovation.
源语言英语
期刊International Journal of Production Economics
262
出版状态已出版 - 2023

书目注释

Dynamic capability perspective;External knowledge;External knowledge integration capability;Internal knowledge integration capability;Knowledge integration capability;Radical service innovation;Service innovation;Value co creations;Value co-creation orientation;

成果物的来源

  • ABDC-A

指纹

探究 'The impact of value co-creation orientation on radical service innovation: Exploring a serial mediation mechanism' 的科研主题。它们共同构成独一无二的指纹。

引用此