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An empirical testing of the Service Profit Chain
Nikos Tsikriktsis (First Author)
Operations Management
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Social Sciences
Profits
100%
Service Industries
83%
Customer
50%
Managers
50%
Employees
33%
Research Worker
33%
Testing
33%
Satisfaction
33%
Theory Building
33%
Research
16%
Employee Satisfaction
16%
Understanding
16%
Drawing
16%
Organizations
16%
Perception
16%
Loyalty
16%
Structural Equation Modeling
16%
Adoption
16%
Progress
16%
Labor
16%
Economics, Econometrics and Finance
Profit
83%
Customers
50%
Managers
50%
Workforce
33%
Case Research
33%
Profitability
16%
Labour
16%
Computer Science
Service
83%
Customer Satisfaction
33%
Links
33%
Structural Equation
16%
Academia
16%
Modeling
16%
Testing
16%