An empirical testing of the Service Profit Chain

Social Sciences

• Profits 100%
• Service Industries 83%
• Customer 50%
• Managers 50%
• Employees 33%
• Research Worker 33%
• Testing 33%
• Satisfaction 33%
• Theory Building 33%
• Research 16%
• Employee Satisfaction 16%
• Understanding 16%
• Drawing 16%
• Organizations 16%
• Perception 16%
• Loyalty 16%
• Structural Equation Modeling 16%
• Adoption 16%
• Progress 16%
• Labor 16%

Economics, Econometrics and Finance

• Profit 83%
• Customers 50%
• Managers 50%
• Workforce 33%
• Case Research 33%
• Profitability 16%
• Labour 16%

Computer Science

• Service 83%
• Customer Satisfaction 33%
• Links 33%
• Structural Equation 16%
• Academia 16%
• Modeling 16%
• Testing 16%