Abstract
How to create a new niche in the traditional service market? How can standardized services be implemented in industries with significant personalized demands? HIMO, the photography brand with the largest number of stores in China, provided some insights. Established in Hangzhou in 2015, HIMO started with ID photos and expanded to 600 stores across 80 cities within eight years. Their strategic positioning, “Light, Quick, Simple,” targeted the younger demographic. With this in mind, HIMO developed SOPs and services, creating a business model that was distinct from traditional photography. As a result, it was referred to as a “new species.” However, the company's future direction was uncertain. During a strategic meeting held on November 3, 2022, senior leadership found themselves at a crossroads with three contrasting viewpoints. The options included improving delivery, developing a cosmetics retail brand, and rapidly expanding by opening more innovative themed stores. Founder Wu Yuqi must carefully consider the strategic focus moving forward.
Translated title of the contribution | HIMO: A "New Species" in the Photography Industry |
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Original language | Chinese (Simplified) |
Number of pages | 15 |
Publication status | Published - 30 Apr 2024 |
Case number
STR-24-003Case normative number
STR-24-003-CCCase type
Field CaseUpdate date
24/04/2024Supplement
For more details, please visit www.chinacases.orgPublished by
China Europe International Business SchoolKeywords
- brand marketing
- non-users
- personalization
- customizing for users
- services standardization
- Blue Ocean Strategy
- blue-ocean strategy
- standardized services for personalized demands
- O2O model
Case studies discipline
- Entrepreneurship
- Service Management
Case studies industry
- Arts, Entertainment, Sports and Recreation